Wednesday, October 28, 2009

Where are you Microsoft? | Preview Program issues

If you've signed up for the Micosoft Preview Program, that includes Last.FM, Twitter, Facebook and the new Zune Marketplace, there's a chance that if you were selected, you may be having trouble actually getting the update.

According to Major Nelson's blog - the first wave of e-mails and updates started going out on Friday, 10/23/2009.  I was one to receive this e-mail, so I booted up my Xbox late Friday night, and nothing.  Thinking they were still rolling things out, I wasn't too concerned, and went to bed.  I didn't get a chance to check again until Sunday - thinking for sure it had to be available now.  I booted up my Xbox - still nothing.  I started to check the other sites/forums, and then went to the Micorosft Connect website to check for any updates there.  I noticed an error that my "console id was incorrect".  Okay I thought, that's strange, I'm sure I entered it in correctly, but there was a link for me to update it, so I did.  Late Monday, the "error/warning" was no longer there, so I thought my update would come.

I get home and boot up the Xbox - still nothing.  Hmmm - what to do?  I checked on the Microsoft Connect site, and there is a slew of comments on the forums (feedback) that I'm not the only one having this exact issue.

I'm not so much worried about the update, I'll get it when I get it; but I'm a bit concerned that there's not been any official statement from Microsoft here.  There seems to be a ton of users who aren't able to get it and suffered the same "errors" as I did.  Now, I know, I'm sure it's still a small number in the grand scheme of things, but I'm trying to get to the bottom of it with our Microsoft contact - so far our requests for info on this subject have not been responded to.

Has anyone else had this problem?  Leave us a note in the comments and lets see if we can get Microsoft's attention.

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