Wednesday, April 27, 2011

Seriously Sony...WTF?!?

Okay, I'm not one to piss and moan about industry news...who am I kidding, I am a critic, its what I do, but I am sure I am not the only one torn on who is to blame in this past week of not being able to play two of the biggest games that I deliberately went out and purchased for the PS3 over the Xbox 360. Those titles being Mortal Kombat and Portal 2, both amazing single player experiences and offering great exclusives for the console that doesn't get much attention from me, but I am torn as to my next plan of action after the latest news regarding Sony's handling of the fubar'd security.

Those living under a rock, here is the short explanation, Sony's PlayStation Network has been hacked, been down for a week now, allegedly lost their user's personal information including credit card information, and to top it all off, I can't link Portal 2 to Steam to play coop in the interim on PC, and now that I am tiring from single player of Mortal Kombat, I can't get online to play that either. Here is my dilemma, are user's really entitled to anything being that non-plus users do not pay to play online. After spending 120 dollars of my hard earned money, I cannot play them online, and my main intention of getting these on the PS3 over the 360 was due to their exclusive contact to the console. I am sure that I am not the only one feeling the pain, but I am torn as to whether I trade them in, wait it out, set my PS3 in flames, wish bad things on Sony...too late.

Coming from a customer service background, these things happen, it's sad but true. My issue is with the way Sony has gone about handling the PR nightmare, they haven't. First we are told that it is an update, then external intrusion, and now personal information is gone, to top it all off, there is no end in sight. Come on Sony, you have millions of fans and whether you lose them or not, step it up because not only are the gamers get royally screwed but how about those game developers like Warner Bros and Valve, who went to the effort of giving your consoles exclusive content only to have their fan base in a fit of rage.

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